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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Hi Greekst - Welcome to the NETGEAR Community! Would you mind telling us what firmware version the router is on and how long it takes for each device to reconnect?
~Christian
hello
the current firmware is v1.0.1.62
when this happens devices disconnect and reconnect every 30-60 seconds , its very random and inconsistent.
currently having to leave the router without smart connect on to alleviate this.
Greekst - Thanks for confirming. I'd like for our Support Team to look into this for further investigation. Please send me a message with your contact info and serial number.
~Christiani have already spoken with the technical support who said to me this is not a known fault so must not be the issue.
they made me reset the router but that made no difference as the issue started again after we had ended the phone call.
i just have a feeling as this is quite a new device this might be a issue not many people have experienced yet.
i personally feel it is a firmware issue at the moment.
i have tried different combinations of settings and this issue seems to only happen when smartconnect is enabled , sadly i would love to take advantage of the 5ghz but as alot of the devices only connect to the 2.4ghz i cant communicate with them if i connect to the separate 5ghz network
I'm encountering the same issue.My RAX80 firmware is 1.0.1.62 with SmartConnect enabled.The wifi is good to my Samsung S10+ but fracturing to my Samsung A70 and Tab S6. It always disconnected suddendly
- Same problem here
- I finally fixed the dropout issue!
After one year of incredibly frustrating work trying to get this $600 router working the way it was advertised....
...I bought a Google nest mesh router!
It's been SEVERAL WEEKS WITHOUT A SINGLE DROP OUT!
My only regret is not doing this sooner. Sunk cost fallacy got in the way.Very much on the same fence looking over it and seeing a MUCH greener shade of grass.
I may go with a different brand than Google. But, I am thinking the same thing. Just replace it all with a different brand.
Looking at Linksys. Never in my past had any issues with them. They may not offer all the features (historically). But they had always been solid. They "work" which at this point is what I want most.
I don't know if I want the mess (makes the most sense since I have switches in places I have to place it). Or just once nice router like the RAX80, but it works...Maybe for Christmas. Treat myself to something that works!