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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
hello
the current firmware is v1.0.1.62
when this happens devices disconnect and reconnect every 30-60 seconds , its very random and inconsistent.
currently having to leave the router without smart connect on to alleviate this.
Greekst - Thanks for confirming. I'd like for our Support Team to look into this for further investigation. Please send me a message with your contact info and serial number.
~Christian
i have already spoken with the technical support who said to me this is not a known fault so must not be the issue.
they made me reset the router but that made no difference as the issue started again after we had ended the phone call.
i just have a feeling as this is quite a new device this might be a issue not many people have experienced yet.
i personally feel it is a firmware issue at the moment.
i have tried different combinations of settings and this issue seems to only happen when smartconnect is enabled , sadly i would love to take advantage of the 5ghz but as alot of the devices only connect to the 2.4ghz i cant communicate with them if i connect to the separate 5ghz network
I'm encountering the same issue.My RAX80 firmware is 1.0.1.62 with SmartConnect enabled.The wifi is good to my Samsung S10+ but fracturing to my Samsung A70 and Tab S6. It always disconnected suddendly
I have exactly the same issue with mine (firmware is the latest as of yesterday 11.sep.19) & this behaviour is bettter but not resolved for me with SmartConnect disabled.
On my LG G6 the Wifi connection will rapidly connect-disconnect-connect-disconnect then stay stable for a while the start again.
Other devices like an iPhone7, Samsung printer & Philips smart TV loose the connection completely & must be manually reconnected to the network each time (I'm guessing they have some kind of timeout where the network is disabled after a certain number of lost connections).
There are several posts from users experiencing the same poor wifi speed & connection loss with the RAX routers.
The majority seemed to have returned the device & I have not seen any confirmation from Netgear that they recognise any problems with the router. The standard reply seem to be "contact the support"... factory reset...
I didnt have any problems with my internet provide router which also has combined 2.4G & 5G with one SSID