NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
I'm having this exact same issue with my brand new RAX200 - enabling Smart Connect makes the devices drop and reconnect every couple seconds/minute. I've tried permutations of almost every setting and nothing seems to help. Now I turn off Smart Connect and it seems to have fixed things to a degree but not entirely.
I'm AMAZED that you can buy a TOP OF THE LINE router from an established company and have this many pervasive errors! I would LOVE netgear to contact me because I have a LIST of bugs from their Android app, router setup, router web interface, etc, but I know I would talk to some wage slave who is simply reading a script to me. I'd need to talk to a developer or a business analyst that takes ownership and CARES about the success of the product and not just the units sold per quarter.
It's like they haven't QAed this thing AT ALL.
Very frustrated - this will be the LAST Netgear product I ever own! Shame!
So I'm not alone with my RAX120 (firmware version 1.0.0.84). You buy top-of-the-line, so you think, and get this. How this made it out of testing is a mystery? I can't keep a consistent connection (Wifi), on any of my devices, and the router is literally on the same floor, just one plaster wall away, maybe 20ft, maximum bars for signal strength. Also the speed, which should have been around 240Mbps down, was more like 40 on most devices.
I disabled Smart Connect, AX and 20/40 MHz channel co-existence, in a desparate attempt to stabilize the Wifi. I don't which of the 3 does it, but it's better. What's the point of buying a router with all these features if you have to disable them all just to get a stable connection?
Netgear is about to lose a long-time faithful customer. I wonder if they care.
Yes... the router says I'm on the latest firmware as of right now and has been rebooted AND power-cycled more times than I care to think about. I've yet to do the factory reset.
For what it's worth, someone saw my rant about my RAX200 and Netgear actually called me on the phone last night. It was only a level 2 tech, so they couldn't do anything other than take a ton of notes. I detailed several bugs and still have several more to give them when they call back tomorrow.
They said "this is a young product, so there are probably still issues". Reassuring? For $600, this router should be a Rolls Royce. It's feeling more like a proof of concept product to me.
They were able to offer no assistance other than the canned responses predicted "did you try changing channels, did you do a factory reset". Well the answers are YES and YES.
To be continued...
- Yeah. I’m ready to move on. Will be returning my recently purchased EAX80 extender and selling the RAX80. Let it be someone else’s issue. This stuff is complete junk and useless. Mad I got duped out of nearly $1k in equipment. Will be switching to unifi. At least they stand by their products. I will also be selling my old reliable gigabit switch to get rid of all of my Netgear equipment. This is ridiculous.
SLPigletRider wrote:So I'm not alone with my RAX120 (firmware version 1.0.0.84). You buy top-of-the-line, so you think, and get this. How this made it out of testing is a mystery? I can't keep a consistent connection (Wifi), on any of my devices, and the router is literally on the same floor, just one plaster wall away, maybe 20ft, maximum bars for signal strength. Also the speed, which should have been around 240Mbps down, was more like 40 on most devices.
I disabled Smart Connect, AX and 20/40 MHz channel co-existence, in a desparate attempt to stabilize the Wifi. I don't which of the 3 does it, but it's better. What's the point of buying a router with all these features if you have to disable them all just to get a stable connection?
Netgear is about to lose a long-time faithful customer. I wonder if they care.
Yes... the router says I'm on the latest firmware as of right now and has been rebooted AND power-cycled more times than I care to think about. I've yet to do the factory reset.
So I was a cat whisker away from returning this AX120 when I tried the last roll of the dice. I downloaded a Beta version of the firmware, the very latest, from Netgear's website. This was V1.0.1.100. (It's NOT officially deployed since the router firmware update mechanism tells me that my old version is the latest and doesn't see this one.)
After uprading the firmware, the situation was even worse. Instead of getting the ISP rated 200Mbps, I was literally down to 24Mbps with me in the same room just 3 feet from the router. That was it. That was the final straw. I was done. The box was sitting there on the floor and I started heading for it. But then I remembered the factory reset. Using this latest BETA version of the firmware, I did the factory reset. Afterwards I did not tweak any of the settings, just left everything as is, and, for now, I'm fine. I'm consistently getting 239Mbs down.
I don't know how long this will last. I don't know what will happen if the router reboots. I don't know what would have happened if I had tried the factory reset on the old firmware. And I'm CERTAINLY NOT going to factory reset this router every few days.
I will update this thread in a few days to see if this holds.
So in short, I believe the factory reset definitely improved my situation. We'll see if it fixes it.
PigletRider,
Thanks for taking the time to post an update as it may help others who may experience the same issue. I am certainly interested in your next update!
Christian
I am have the same issue I have a AX80, but it's my 3rd device. I and secarching for anotrher device with better reliablity. All of my issue have statred after a firmwear update.
Firmware Version V1.0.3.102_1.0.48
