NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
So I'm not alone with my RAX120 (firmware version 1.0.0.84). You buy top-of-the-line, so you think, and get this. How this made it out of testing is a mystery? I can't keep a consistent connection (Wifi), on any of my devices, and the router is literally on the same floor, just one plaster wall away, maybe 20ft, maximum bars for signal strength. Also the speed, which should have been around 240Mbps down, was more like 40 on most devices.
I disabled Smart Connect, AX and 20/40 MHz channel co-existence, in a desparate attempt to stabilize the Wifi. I don't which of the 3 does it, but it's better. What's the point of buying a router with all these features if you have to disable them all just to get a stable connection?
Netgear is about to lose a long-time faithful customer. I wonder if they care.
Yes... the router says I'm on the latest firmware as of right now and has been rebooted AND power-cycled more times than I care to think about. I've yet to do the factory reset.
For what it's worth, someone saw my rant about my RAX200 and Netgear actually called me on the phone last night. It was only a level 2 tech, so they couldn't do anything other than take a ton of notes. I detailed several bugs and still have several more to give them when they call back tomorrow.
They said "this is a young product, so there are probably still issues". Reassuring? For $600, this router should be a Rolls Royce. It's feeling more like a proof of concept product to me.
They were able to offer no assistance other than the canned responses predicted "did you try changing channels, did you do a factory reset". Well the answers are YES and YES.
To be continued...
- Yeah. I’m ready to move on. Will be returning my recently purchased EAX80 extender and selling the RAX80. Let it be someone else’s issue. This stuff is complete junk and useless. Mad I got duped out of nearly $1k in equipment. Will be switching to unifi. At least they stand by their products. I will also be selling my old reliable gigabit switch to get rid of all of my Netgear equipment. This is ridiculous.
Hi Clibert,
We'd like to work with you on the issue(s) you're experiencing. Please send me a message as I'd like to know more.
Christian
Sent you two notes and no response at all. Guess you really don't want to solve your customer issues with beta products we pay $400 fo (RAX80) and $250 for (EAX80). Maybe it si time for us to band together and file a class action lawsuit since you delivered products with many shortcomings.
Christian_R wrote:Hi Clibert,
We'd like to work with you on the issue(s) you're experiencing. Please send me a message as I'd like to know more.
Christian
