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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
I've been working with various LVL2 techs and (I assume) at least one behind the scenes engineer, and the advice I have received has included:
1) Use old firmware
2) Disable AX
3) Avoid using DFS channels
I'm now doing these 3 things and monitoring the connections. Obviously consumers buy this model because they expect to use AX (the biggest selling point OFDMA), and DFS (for wide band channel utilization = speed) so having to keep these settings disabled really neuters the router.
I can keep everyone posted as to my success but for now you may want to follow suit and disable AX and use non-DFS channels until Netgear figures out what is going on with our routers.
The fact that the same issue occurs in several model numbers makes me think the issue may be in the implementation of the feature itsel f and not a specific hardware configuration, but I'm no RF engineer by trade. Just software.
I returned my unit to the store. Fundamental flaws like this are inexcusable in an expensive router (I had the $600 TriBand flagship monitor), and just demonstrates that Netgear rushed this WiFi-6 series to market in an effort to gain marketshare over competitors like ASUS.
I've been a lifelong Netgear user but this is my last Netgear product. I'll try another WiFi-6 router in 6-12 months when the technology has matured, but I won't be selecting a Netgear model.
I'm having the same issues. Did you get something else?
- Well thought my issues were resolved think again. EAX80 shows strong connection to RAX80(all lights are white) yet it is so slow I can’t stream. This is refociléis for a 250 dollar extender. They are at opposite ends of a 800 sqft house so maybe 50’ away. All other devices are ok. Needed it for 2 devices that aren’t WiFi enabled. Guess I’ll be selling this garbage. It is unusable. My RAX80 rebooted in the middle of a business call today too.
Hi Cilbert,
I have sent you a message sometime last week requesting for your contact info. We'd like to work with you on some of the issue(s) you're experiencing.
Christian
