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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
I've been working with various LVL2 techs and (I assume) at least one behind the scenes engineer, and the advice I have received has included:
1) Use old firmware
2) Disable AX
3) Avoid using DFS channels
I'm now doing these 3 things and monitoring the connections. Obviously consumers buy this model because they expect to use AX (the biggest selling point OFDMA), and DFS (for wide band channel utilization = speed) so having to keep these settings disabled really neuters the router.
I can keep everyone posted as to my success but for now you may want to follow suit and disable AX and use non-DFS channels until Netgear figures out what is going on with our routers.
The fact that the same issue occurs in several model numbers makes me think the issue may be in the implementation of the feature itsel f and not a specific hardware configuration, but I'm no RF engineer by trade. Just software.
This is the 2nd time of trying to post, seems my disconnect issues prevent it posting successfully the first time.
I am not able to create a support case, as my 90 days ended last month, however I would like some comment from Netgear support please.
As with others I purchased what should be a top of the range device for a not insignificant amount of money, right now it's useless to me. The disconnects are happening almost every minute at their worst the latest firmware v1.0.1.64_1.0.27 that I applied this morning!
I'm not using Smart Connect, or any of the DFS channels and have disabled AX, with no improvement seen. After 3 efforts to download an old version of the firmware, I'm now going to retro-fit that in the hope I can actually get some work done this afternoon
Netgear support - how are you going to resolve these issues which are impacting your customers? My prefenerce at this stage would be a full refund so I can buy a product that actually does what it says it should!!
Given the lack of traction to resolve issues so far, I encourage everyone to comment on Netgear Facebook and Twitter feeds if they exist, to complaion about this.