NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Thanks for everyone sharing their solutions and experiences. Does anyone know what the solution is or our options what with this router being well within warranty period? Is this something which warrants a refund as a fix or functioning replacement doesn't seem to be on the horizon. I love the router but if I can't use the AX WiFi 6 function or smart allocation then I have effectively paid 3 times what it would have cost for a regular router. :-(
I appreciate the noble efforts everyone seems to be putting in helping Netgear troubleshoot this awful product, but I decided not to waste my time being a beta tester for this rushed-to-market technology. The best decision I made was to return my AX router for a refund, and go back to AC WiFi until the technology matures a bit more. And when I buy another one, it won't be from Netgear. The fundamental problems in this round of routers is absolutely inexcusable.
- Just for reference. How long after purchase did you get a refund?
Thanks in advance I bought mine through Amazon, so depending on how you return it you're given several options for a refund. Mine came in a few days after they received the product back, but sometimes you get a refund as soon as the return has been checked into the UPS system.