NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Has anyone come across a fix for this issue yet?
When I turn off smart connect the wifi drops are reduced, but still occur.
I have been through two units, Netgear sent me a new RAX80, (same problems on both) I also tried multiple firmware revs.
The last firmware tested was 1.0.1.64 and yes I attempted older versions as well before I got so frustrated I took the router offline until this problem can be addressed by Netgear.
I needed a stable network so I went back to my R7900.
If anyone has found a solution please let me know. I would not mind even hearing that Netgear has finally acknowledged the problem. Their support certainly has not. Sorry for the frustrated post. It is a very expensive paper weight.
Further up in this post there is a message from Christian_R from Netgear that their engineers are looking into an issue.
However, so far theres no confirmation of which issues they are aware of (because there seem to be some many) or a timeline for any resolution.
- GabboCH
Thank you for the reply. I've decided to leave it in the family room (turned off) and I tell people it is a model of a new Star Wars fighter. At least it looks good.lol, it funny but this was the main reason I bought the RAX router, not really for the Wifi6 (although that was a bonus) but this was the only high-end router that I could get "approval" for as most of the others have big antennas sticking up everywhere.
The RAX looked like something from StarWars so was acceptable stuck to the wall.
I just assumed that any branded router would be fine as I dont really have an special requirements & run with default settings & only change the SSID.
How wrong could I be...... My life has turned into a constant queue of people complaining the wifi isnt working or YouTube on the TV isnt working...