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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Christian_Ras several people have asked, can you confirm that Netgear is aware of these issues and is working on a solution?
From my conversations with the Level2 support, it is still not clear that any of these problems are even recognised.
I was kind of expecting to try out a beta firmware or something when I offered to help find a solution...
Even if its something out of Netgears control, at least we would know someone is looking at it.
I guess like many, I'm in the position that I've spent €350, cant get a refund & dont have a working product.
Do I just take the hit & buy a replacement or will there be another firmware update in the next days, weeks, month??
Hi Christian in reply to your post 11/4/2019
I can now confirm that i have informed netgear support of the problems that i am experiencing.
I have previously stated i would stick by Netgear because of their history of outstanding products.
In an act of good faith i signed up to a 3 month support agreement 24/7 that overlaps the first 90 day support.
The support lady looked at all the router settings online made some changes it was a difficult experience and i would not look forward to going down that route again.
I reluctantly may have to throw the towel in.
i can no longer trust the router to sustain a performance for streaming and all devices keep dropping out Including security equipment.
I will now be talking to Amazon to see if they can apply pressure on Netgear failing that i will declare defeat and return the AX80 back to them.
I will go back to my previous router in the next 48 hours.
Thank you to everyone for their helpful posts.
Regards
Binstead 5