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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
I am facing the same issue from the last 2 and half months. The customer support team tried everything and they made me expert in changing the channels, upgrading/downgrading the firmware, etc. Finally, they told me that they would replace the device with another one. However, I checked on the internet regarding the same that Netgear is returning the refurbished/repaired/old devices if RMA. I purchased a new one and don't want a refurbished unit. So, I decided to keep my faulty router with me. I am so proud of you Netgear.
This is my first and last router with Netgear. I promise, even if you fix the issue in the furture, I will never purchase any Netgear device in my life.
Its a never ending nightmare a waste of valuable time and nearly £300. I just dont understand whats going on. Was the software outsourced and thats why Netgear are so slow to react if at all.
What can be done to get a globle solution.
What can be done to get a globle solution.
Binstead5 wrote:
Its a never ending nightmare a waste of valuable time and nearly £300. I just dont understand whats going on. Was the software outsourced and thats why Netgear are so slow to react if at all.
What can be done to get a globle solution.I read on another forum firmware development was outsourced to a company called Delta Networks... not sure if true or not but would not be surprised.
- Delta Networks is the contracted manufacturer of the RAX120 and R7800, the WiFI and internal switch firmware comes from the chipset manufacturer, Qualcomm in this case as it’s a QCA based router and as for the rest of the firmware yeah I heard Delta may be involved not sure how true but Ive heard that too.
Delta makes products to requested specs using requested chips and they even advertise that they can do basic software work if needed. I forget which company Asus uses for their contracts, but I think they do the firmware side in house minus the WiFi and switch part which is provided by the chipset manufacturers.To paraphrase what I wrote in another thread on this topic: Netgear has agreed to refund me for the RAX80 router. I have to ship it back to them using a label they've provided and I've also provided them the receipt. I opened a support ticket right around the 90 day mark of having owned it, I may have even been slightly over however I did call them out on twitter for the absolutely atrocious support I was given when I initally called about these issues. Their foreign support staff made a bunch of promises, then promptly closed the case the next day!!!!!
I was literally having to reset the router several times a day. There is a slight improvement after having done a factory reset and installing the last two latest versions of the firmware up to 1.0.1.70. And still, I have been having to reset (i.e. power cycle) the router several times weekly. It locks up and no traffic, ethernet or Wifi, can out to the web. In all cases I've verified my cable modem is separately working fine.
Bottom line, once I get the refund I cannot see ever going back to a Netgear product if they cannot directly address the stability issue on their product. It's pretty unbelievable they claimed in the support ticket to not be able to reproduce the issues. Well, dozens and dozens of customers on the forums can, so why not by back all of the devices exhibiting the issue and figure it out. Makes no logical sense the way their support and troubleshooting functions. Clearly these are not "user doesn't know what he or she is doing" issues and that there are defects in firmware and/or hardware.
I'd suggest finding the contact information of their executive leadership team and using social media tools like twitter and facebook to ask them publically to comment on the situation.
