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Forum Discussion
RAX80 Smart Plug Issues
I have a RAX80 Nighthawk router with fiber coming in and I get great speeds and maintain a great connection with my router, I also have an EAX80 upstairs to extend my signal and to strengthen the sig...
kjblkblt wrote:
I of course googled what that error meant and it told me that it meant I was on a 5GHz network and it needed 2.4GHz, I was surprised cause I'm like I have a dual-band router, but OK, go to my phone settings look for the 2.4GHz, which is not there, go to my Netgear App and the wifi settings and disable smart connect then set the different bands to different names and restart the router, the phone, and reset the smart plug, try to connect it again, with the same results.
Good research. You have hit a common brick wall, a badly designed app for an IoT device.
It comes up here regularly.
The simplest solution is to temporarily disable the 5 GHz wifi SSID broadcast.
If you cannot force your mobile to connect to 2.4 GHz, one way around this is to
- temporarily disable the router's 5 GHz.
- Tell the mobile to forget the 5 GHz SSID.
- Give it a minute or two to forget the 5 GHz wifi connection
- Connect to 2.4 GHz.
- Do your thing with the IoT device
- Enable the 5 GHz wifi
- Complain to the people who made the IoT gadget
I'm not familiar with the RAX80 but as far as I know it is not one of those devices that does not allow you to disable the 5GHz.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the section in the manual Enable or Disable the WiFi Radios.