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Forum Discussion
RAX80 time sync with NTP server and gaming
I have been reading MANY forum posts related to this, so I am now a tiny bit more knowledgeable. Note that I am a legacy developer, an old dog that can't learn new tricks. I am not exactly sure whe...
I purchased the RAX80 router in December, 2019 and have the same issues with disconnects. Coincidently, I have also been been playing Destiny/Destiny 2 on PS4.
I will randomly see "LAN Cable Disconnected" notification on PS4 and would be kicked out party chat/game and would have to log back into game. I don't remember having to log back into PSN though.
I'm not sure if this has caused dropped calls over Internet or only affects PS4.
I have been logging dates and times of disconnects, which would correspond with:
(These messages have also occured when not using the PS4...)
"[Internet connected] IP address: 73.40.116.112, Monday, Feb 03,2020 20:24:25
[Time synchronized with NTP server] Monday, Feb 03,2020 20:24:24"
I upgraded from Nighthawk 1900AC (R7000). The RAX80 provides much better coverage at 5GHz speeds close to my 350 mbs download speeds throughtout the house. However, I did not have disconnect issues with Nighthawk R7000.
I have been in contact with customer support. I have tried restoring router to factory settings, flashed firmware, set up a static IP address, forwarded ports, etc.
I was told by customer support that the next step would be for Netgear to replace router. Not sure if this would fix the problem or would only be an inconvenience.
When reviewing some of my logs, I have seen a couple hours worth of logs replaced with this (have you seen this?):
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
Wednesday, Dec 31,1969 19:00:00
(Repeated for several pages...)
Just got off the phone with my ISP. They looked at modem logs and performance, etc. and confirmed that there should not be any issues as described. There were no instances of the cable dropping, even though the router is logging [Internet connected]. They suggested that I update the firmware. I told them that I had just updated it a few weeks ago, right around the time that the issues started. So the next suggestion was that I contact Netgear and apprise them of the situation as this could be an issue introduced with the latest firmware update.
The problem is that I don't even know what firmware release I was on prior to this problem. Could have been 1.01.64, could have been .62 or even earlier.
I am going to download and update to .62 and see how it goes.
Will post the results in this thread.
It's been nearly 24 hours since I updated the firmware to a prior release, and this appears to not have done anything. I also changed the subject of the reply, since it doesn't appear to have anything to do with NTP sync. It appears that NTP sync occurs due to lease expire time, and to Internet disconnect. So the root cause is an internet disconnect that keeps occurring.
Here is the router log that has been generated since the FW change. There were no issues until this morning when the drops started occurring again.
[Internet connected] IP address:, Wednesday, Feb 05,2020 07:20:26
[Time synchronized with NTP server] Wednesday, Feb 05,2020 07:20:25[Internet connected] IP address: , Wednesday, Feb 05,2020 06:51:46
[Time synchronized with NTP server] Wednesday, Feb 05,2020 06:51:45[Time synchronized with NTP server] Wednesday, Feb 05,2020 04:17:53
[Time synchronized with NTP server] Wednesday, Feb 05,2020 01:17:53
[Time synchronized with NTP server] Tuesday, Feb 04,2020 22:17:53
[Time synchronized with NTP server] Tuesday, Feb 04,2020 19:17:52
[Time synchronized with NTP server] Tuesday, Feb 04,2020 16:17:51
[Internet connected] IP address: , Tuesday, Feb 04,2020 13:17:54
[Time synchronized with NTP server] Tuesday, Feb 04,2020 13:17:51
[Internet disconnected] Tuesday, Feb 04,2020 13:17:50
[Initialized, firmware version: V1.0.1.62_1.0.26] Tuesday, Feb 04,2020 13:17:33I have since been searching for RAX80 internet drop and RAX80 internet disconnect, and this appears to be quite a widespread issue among RAX80 owners.
At this point, I will likely go back to my old R8000 this weekend temporarily. I have a protection plan from the big blue store where I bought this, so I may return it and purchase another router (non Netgear), since there doesn't appear to be any kind of response or recognition from Netgear on these problems.
Just annoying to have unresolved issues like this on a $400 product.
This appears to be the same issue, and there are many more similar forum posts:
Is the NTP server you are connecting to the default Netgear server?
Yes, NTP server (default), is selected.
After a few calls to NetGear Pro Support, they sent a replacement. Did not notice disconnects for a few days, then started to have the same issues. Logs indicate this occurs two to three times a day. There are also occasions where hours of log entries have been overwritten by "December 31, 1969 19:00:00".
Disconnects correspond with [Synchronizing with NTP Server] followed by [Internet Connected]. Outage only lasts 1-5 seconds, but is very frustrating if you are teleconferencing or gaming.
I have never purchased a support package for a router, but felt I was forced to do so before my 90 days of complimentary support expired.
I was very pleased with improved wireless speeds over my Nighthawk R7000. However, the continuing issues with disconnects during NTP Synchronization has been extrememly frustrating.