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RAX80 unable to start after firmware upgrade
After the firmware upgrade, here is what’s going on now: 1. Ember power light, even after waiting for ~30 minutes 2. I have several cables connected to it. When power is turned on, those 1, 2, 3, 4,...
Looks like there is no way that I can edit the original post. I'll post the update here.
For anyone experiencing the same issue, TLDR:
- Call customer service at your earliest convenience. This is a hardware issue.
- Power off the router, PRESS AND HOLD the reset button (with a pin) and power on the router
- Keep the reset button pressed for ~10 seconds, maybe 20 or 30 seconds. Do note that, during this process, NONE of the indicators will blink or change color, though both are expected in a "normal" reset when your router is working fine
- Release the reset button
and cross your fingers. If you see the solid white power indicator, congrats!
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I'll summarize the details and info from the customer service here, if anyone is interested.
- For the light indicators, since I have all LAN port connected w/ ethernet cable, "1, 2, 3, 4 and 5 all lit up. Then after a few seconds, all went off" is an indication that the booting process went wrong
- I also noticed that, LAN port 1 and 2 is showing solid ember while 3, 4 and 5 are showing solid white before they went off. This simply means that LAN port 1 and 2 are connected with "lower speed" while 3, 4 and 5 are connected with "higher speed". Nothing wrong with this.
- The "forever" solid ember power light simply means that, the router is stuck during the boot process, most possibly due to the firmware issue
- Network indicator (the one right next to the power indicator) will not show up for sure, since that is the next step after boot process
- When connecting the router to a laptop via LAN port, it is giving me "cable unplugged" error, which is another indication of firmware issue
- At this point, Reset button won't respond if you leave the router on. But if you turn the router off, hold the reset and turn it on, it might work, according to the representative. We are both aware that this is not documented anywhere, since this is not expected for most of the cases
- I remember the firmware version is ending with 88, which is the latest as of now (Jun 11, 2020). According to the representative, there is a known issue that this firmware may cause the failure of booting for specific routers
- Still, according to the representative, as a user, we are supposed to upgrade the firmware as soon as there is one. Since firmware upgrade usually contains security updates that fixes existing/known vulnerabilities on your router
- If the above won't fix your issue, call customer service at your earliest convenience
My RAX80-100NAS also ceased functionality when I awoke June 9th, 2020- and thankfully I found this thread to confirm it was not a hardware failure, and only a software issue (after an RMA of course).
After working with the general support multiple times- Noveda had me try something unique which fixed this issue on my end-
1. Hold the Reset button for 120 seconds then release- there will be no change (unsure if this actually helped with the process, but since we did it, I didn't want to 'not include' it as a step).
2. After step 1, then hold down the reset button again, and this time, while holding that down, disconnect the PowerCord from the back of the router--
3. Keep disconnected for 10 seconds, then re-insert the Power Cable while holding the Reset button- Wait about 30-45 seconds and disconnect again for 10 seconds, all while holding the reset button-- (do this about 5 times, letting it remain plugged in for about 30 seconds each time before disconnecting again-
After the 5th time, the WIFI light lit up (when I pretty much gave up, and the router factory reset itself).
**Not sure if this will work for all, but it worked for me (router = RAX80-100NAS)
--it seems as though something along this process actually allowed it to factory reset
Note: IF THIS DOES WORK FOR YOU:
1. Log into your router via Ethernet Lan port (if DHCP doesnt connect then set yourself to a static 192.168.1.10 (subnet will autofill > /24) with a gateway of 192.168.1.1).
2. Try to bypass the automatic firmware update when setting up router
3. Disable automatic firmware update until you absolutely need to update (and hopefully by then, there will be a good firmware available)