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Forum Discussion

Kamarinchev's avatar
Kamarinchev
Tutor
Feb 14, 2020

RAX80 Unstable 5ghz WiFi

I have a lot of issues with RAX80 especially with 5Ghz band. When I turn it on the first 15-20 minutes everything is okay, after that the router gets warm and 5Ghz start to disconnect and reconnect, ...
vishalniit's avatar
vishalniit
Aspirant
May 09, 2020

Same issue unstable 5G band.

dj2819's avatar
dj2819
Apprentice
May 17, 2020

Does anyone have a solution for this? I been pulling my hair for the past month trying to find a solution for my RAX120. Random devices on the 5Ghz band lose connection where the OS says its connected but there is no access to the network (locally or external) and the device isn't pingable on the network.

 

Things I tried:

  1. Downgrade all the way to .114, upgrade all the the way to .122 firmware with factory resets
  2. AP mode with 2 different routers
  3. Change DHCP time to stress the network
  4. New replacement unit from Amazon
  5. Disable AX, enable MIMO, Disable AX and MIMO, enable AX and disable MIMO
  6. Switch all devices to 2.4ghz band. Then some devices on the 2.4ghz band started experiencing the same issue but much less frequently (might have something to do with the number of devices)
  7. Factory reset with new SSID.

 

God Netgear support is useless, the first phone agent I spoke to was amazing, knew the product and listened to all the steps I performed and deemed the issue get escalated. After that it went downhill where my support ticket got closed (for who knows reason) and then I couldn't get ahold of anyone on the phone because they all hung up. I had to write a angry message to get a new support ticket and someone who would take the issue seriously but even then I provided all the information I know, debug logs, etc but I doubt anyone is going to do anything.

 

 

So F Netgear, I have an L***** WiFi 6 router coming in Tuesday and June 1st will be the end of Netgear for me if this issue doesn't have a solution. Can't believe after a decade of flawless products it came to an end like this with the R8500 with random disconnects and now this RAX line... the R8000 was the last router from Netgear I owned that actually worked....