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Forum Discussion
RAXE290
When using Firefox browser if https isn't used in the search, the router doesn't seem to pass the request. Also iTunes software will not connect to the Apple server unless the router is rebooted. Then after a short period of time working it quits being able to connect to the Apple server. This is a Windows 11 22H2 operating system.
In addition, the Windows Update also gives the same problem of not connecting to Microsoft as the iTunes software. However, this problem has been intermittent.
15 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Does this happen with other browsers?
How is the router configured? Any Access Controls, Armor, SPC enabled on the router?Firmware is 1.0.7.62
It is an Alcatel ONT but I don't see a model number just ALCLF3AFDBOB
The cable is a CAT 5e
It also happens with EDGE browser
Have Access controls, but no Armor or SPC.
These same Access Controls were working fine on my old RAX75 router
I did change the DNS servers to OpenDNS
I also rebooted the router and now Windows Update and iTunes are able to reach their servers.
So it's working now?
Turns out all of my problems were due to Netgear Armor being activated. I supposedly didn't activate when I set the router up manually. By chance I looked at the Basic settings on the router and saw that it was enabled. I had to put the Nighthawk app on my Apple phone. Using the triple bar in the upper left for the menu and then going to settings and security I found the selection to disable Armor. Now all is well! What an aggravation.
