NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAXE300 DNS stops working
So this is a tricky one. We have had the RAXE300 a few months and about once or twice a week the devices on the network can't access the internet - We then restart the router and all is fine. However...
are you on xfinity?
Xfinity's dns solution has had issues for quite a while.
Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
CloudFlare
IPv4: 1.1.1.1 and 1.0.0.1
IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
GoogleDNS
IPv4: 8.8.8.8 and 8.8.4.4
IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844
So the IPV4 dns settings already pointed at Cloudflare and Google and I change the IPV6 setting to also point to them as well but it hasn't resolved the problem.
Any other suggestions or how to diagnose the issue?
Tony
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?Does disabling IPv6 entirely change the behavior?
Is Protetion Engine feature seen anywhere in the routers web pages at all?
So my firmware version is V1.0.7.62_1. Which as far as I can tell is the latest.
The modem is a Virgin Media Hub 5 set to Modem mode.
I have one remote base station.
All cabling is of a good standard.
IPV6 doesn't seem to have any effect either way.
Thanks for your help.
Tony
Is Protection Engine feature seen anywhere in the routers web pages at all?
xh28 wrote:
So my firmware version is V1.0.7.62_1. Which as far as I can tell is the latest.
The modem is a Virgin Media Hub 5 set to Modem mode.
I have one remote base station.
All cabling is of a good standard.
IPV6 doesn't seem to have any effect either way.
Thanks for your help.
Tony
