RAXE300 out of box not working

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Alberto_251 wrote:

I got the Nighthawk Router (RAXE300) today and spent several hours trying to set it up. I have a Cisco router provided by Spectrum, and my old router is a Belkin router. Whenever the modem is connected to the Belkin router, it works like before. But when I try to switch to the new router, it will connect to devices, but it won't connect to the internet. I've spent some time troubleshooting and looking at forums. I have tried resetting the devices, waiting two minutes, and the like. I also updated the firmware to the most recent firmware. I changed the Mac address to the same as the old router. The modem says it is linked to the router but will only output internet on the Belkin. I am stumped, and any help would be appreciated.

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Please verify you are talking about a Cisco modem provided by Spectrum and not a router.  What is the model number?

You may be getting in too much of a hurry during your restart process.  In many cases, two minutes is not enough.  You should not power up the next downstream device until the one you just powered up has fully connected and the internet indicator illuminated.  Power up your modem with nothing connected downstream and wait until the internet connection is indicated before you connect the Ethernet cord and power up your router.  Your router is new to your ISP and it could take several minutes to assign it a WAN IP address.  Wait for the internet connection LED on your new router to illuminate before connecting a device to check for internet access.