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Forum Discussion

hnlsfo's avatar
hnlsfo
Aspirant
Jan 01, 2026

RAXE300 region locked to Canada

I have exactly the same issue: Amazon purchase, I'm in the US and region is locked to Canada with up-to-date firmware. I have spoken to Netgear Help but have not received any suggestions other than "...
raxe300
coolwifi's avatar
coolwifi
Luminary
Jan 01, 2026

You could updating the firmware of the router downloaded from the US model support page.

  • hnlsfo's avatar
    hnlsfo
    Aspirant
    Jan 01, 2026

    Hello

    yes tried that suggestion. The regions field remains locked unfortunately. 

    • coolwifi's avatar
      coolwifi
      Luminary
      Jan 02, 2026

      Did you try factory resetting the router before? If the region is still locked to Canada region, then you might have to return the router.