RAXE300 Tri-band Wifi Router - can't connect to the internet

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cluelesstechy wrote:

Hi,

 

I have an office located in a Costco warehouse. We are trying to get Wifi in the office. I was trying to follow the instruction on the Nighthawk app, and the web interface, the problem I run into with both instructions is, I can't power off the modem. The warehouse provides me a port that I can connect an ethernet cable to but that is it. I have no access to the modem, and they will not provide me access to it. I know I am getting internet to the port - I've connected a laptop directly to port to confirm this. When I connect an ethernet cable from the port to the internet port on the router, and try to connect it through the web interface, it tells me that there is "no ethernet cable is plugged into the router internet port". Why is this happening? and how can I fix this issue?

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There is a very good chance there is other network hardware upstream of your office Ethernet port.  Avoid the mobile application, it is of very little use for configuring or trouble shooting a router network.

You stated when you connect a laptop to the office port with an Ethernet cable, you do have internet access.

First step is to go to the Downloads section at the top of this page, click on Support and feed in your router model number.  Download the user manual and go to page 101 for instruction on how to configure the router as an access point.  Once configured, power off the router, connect an Ethernet cable between the router and the office port, and power up the router.  You should have access to the router user interface to control the Wi-Fi SSID names and passwords.  The Ethernet ports on the back of the router should allow internet access.

If the above is not successful, you are going to have to find out what hardware is upstream of the office Ethernet port.