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Forum Discussion

ClaytonJ2's avatar
ClaytonJ2
Aspirant
Jun 06, 2021
Solved

RAXE500 - Disney Circle missing and Armor disconnects internet

I got the Nighthawk RAXE500 yesterday. I had a hard time setting it up because the web page interface on my PC doesn't have as much functionallity as it did with my old router. I'm a PC guy. I don't ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 08, 2021

Hello ClaytonJ2,

 

Welcome to the community! Thank you for taking the time to share your experience. I'd like to help address some of the issues you're experiencing. First things first, may you check to see if you're on the latest firmware version for the RAXE500. I have linked the latest firmware version below. 

 

https://kb.netgear.com/000063717/RAXE500-Firmware-Version-1-0-5-62

 

Regards,

Christian 

  • ClaytonJ2's avatar
    ClaytonJ2
    Aspirant
    Jun 08, 2021

    Yes, that is the firmware version of my router.

     

    My Router:Nighthawk RAXE500      
     


    Firmware Version V1.0.5.62_2.0.35

     

    NETGEAR Nighthawk AXE11000 Tri-band WiFi 6E Router (RAXE500)

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 08, 2021

      Hi ClaytonJ2, 

       

      Thanks for confirming. The RAXE500 currently does not support Circle Smart Parental Control features. I have included an article below that has a list of NETGEAR routers that support Circle. 

       

      https://kb.netgear.com/000044718/Which-NETGEAR-routers-support-Circle-Smart-Parental-Controls

       

      I'd like to have your concerns regarding Armor escalated. May you send me a private message with your email and serial number. 


      Thanks,

      Christian