NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAXE500 Beta FW v1.0.9.78 is available for testing
Hello RAXE500 Community,
We have a beta firmware available for testing for the RAXE500 that we hope will resolve some of the instability issues that have been reported over the last few months....
I applied this firmware to my unit this morning, it does seem somewhat better, but HomePods isolated to the 5GHz band stream successfully for 15 to 20 minutes, drop out for 10 to 15 seconds, then resume. That's only audio, not anything more bandwidth intensive.
I think you still have a ways to go.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?
Tonkinite wrote:
I applied this firmware to my unit this morning, it does seem somewhat better, but HomePods isolated to the 5GHz band stream successfully for 15 to 20 minutes, drop out for 10 to 15 seconds, then resume. That's only audio, not anything more bandwidth intensive.
I think you still have a ways to go.
Yes, I properly cycled my CM1100 cable modem and my RAXE500 after the update.
No, I didn't factory reset my RAXE500 and then reapply the original settings, this being the second firmware image, that sounds like overkill. I've only had the unit for about 5 days at this point. Does the firmware update process not reliably flush out parts of the units flash memory? If not, why doesn't the factory reset process make this easier?
A reset maybe needed to check for inconsistansies in your configuration to the newer FW. Save off a backup configuration for safe keeping then I'd reset and setup from scratch first. Don't apply the backup just yet. Check for any problems. If not seen, either apply old backup from file or generate a new one. Backups is what makes factory resets easier.
Based on a review of the router logs, it appears part of the problem is that IP addresses are being invalidated in mere minutes and reassigned to other MAC addresses, as if the DHCP lease time is seconds rather than the typical value of one day. As I restarted the router yesterday morning, this is not normal behavior, is there a way to verify the routers DHCP lease time? I can likely deduce it with packet tracing if not.
Second, I'm seeing a significant number of TCP sequencing and protocol errors that are often resulting in reset connections. This is something that you'd expect if some intermediary is attempting to do packet inspection and delaying some packets and not others. Most of the connections being reset are secure HTTP ones. I'm attempting to isolate this further. Does anyone know if the router might be doing this?
Ethernet access through the router is oddly slow, anyone else seeing this? Admin access direct to the router and smart hub access via Ethernet is quite slow
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What browser are you using?
Tonkinite wrote:
Ethernet access through the router is oddly slow, anyone else seeing this? Admin access direct to the router and smart hub access via Ethernet is quite slow
