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Forum Discussion
RAXE500 Beta FW v1.0.9.78 is available for testing
Hello RAXE500 Community,
We have a beta firmware available for testing for the RAXE500 that we hope will resolve some of the instability issues that have been reported over the last few months....
I applied this firmware to my unit this morning, it does seem somewhat better, but HomePods isolated to the 5GHz band stream successfully for 15 to 20 minutes, drop out for 10 to 15 seconds, then resume. That's only audio, not anything more bandwidth intensive.
I think you still have a ways to go.
Based on a review of the router logs, it appears part of the problem is that IP addresses are being invalidated in mere minutes and reassigned to other MAC addresses, as if the DHCP lease time is seconds rather than the typical value of one day. As I restarted the router yesterday morning, this is not normal behavior, is there a way to verify the routers DHCP lease time? I can likely deduce it with packet tracing if not.
Second, I'm seeing a significant number of TCP sequencing and protocol errors that are often resulting in reset connections. This is something that you'd expect if some intermediary is attempting to do packet inspection and delaying some packets and not others. Most of the connections being reset are secure HTTP ones. I'm attempting to isolate this further. Does anyone know if the router might be doing this?
Ethernet access through the router is oddly slow, anyone else seeing this? Admin access direct to the router and smart hub access via Ethernet is quite slow
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What browser are you using?
Tonkinite wrote:
Ethernet access through the router is oddly slow, anyone else seeing this? Admin access direct to the router and smart hub access via Ethernet is quite slow
The ISP is Xfinity and the cable modem is a Netgear CM1000.
Yes, a factory reset has been done and the original settings restored, though I've never seen this make any difference.
The computer is connected directly to the router via Ethernet, and the browser chosen doesn't appear to make any difference, but I usually use Firefox. The Admin panels simply do not load in the expected way, often I need to refresh several times before the panels load normally. If I just wait, often panels are simply not filled in, and the router eventually times out the connection.
I'm seeing frequent similar problems with my Lutron smart hub, which is also directly connected via Ethernet.
Use of an intermediate switch does not seem to make any difference.
