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RAXE500 Daily Logs Not always working
I am having a similar issue to this topic: https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAXE500-email-router-logs-daily-hourly-not-working/m-p/2090338 I am on Firmware Versio...
Any progress on this?
Have you tried the newest FW version to see if this is fixed?
ShadowMario3 wrote:
Thanks for checking it out, completely missed your suggestion for debugging. As for the ONT I am using, I am unfortunately unable to check it since it's hidden behind a hard to reach area at the moment. The ISP is GoNetSpeed, so it's whatever they offer for fiber.
As for the day and time options being greyed out when you are set to hourly, I'm pretty sure that is normal because hourly is supposed to send a log at the top of the hour no matter what.
A small update:
I recently did a factory reset of the router and restored my settings from a backup. It seemed hourly logs were working over 24 hours. However, once I switched the setting to Daily at 5:00am, it seemed that I started to get the "[email failed] internet connection is dropped" again, even after switching it back to Hourly. Synchronizing the clock with the Netgear NTP server seems to have fixed it.
One thing I have noticed is my old R7000P automatically synchronized the time once or twice a day whereas the RAXE500 does not automatically synchronize time at all. This might be the reason that daily logs have consistently worked on the R7000P, whereas any change to an outside setting might cause the automatic email to fail. Is there anyway to force the RAXE500 to perform automatic syncs with the NTP server?