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ShadowMario3's avatar
ShadowMario3
Luminary
Apr 20, 2022
Solved

RAXE500 Daily Logs Not always working

I am having a similar issue to this topic: https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAXE500-email-router-logs-daily-hourly-not-working/m-p/2090338   I am on Firmware Versio...
  • FURRYe38's avatar
    FURRYe38
    Dec 06, 2022

    Any progress on this?

    Have you tried the newest FW version to see if this is fixed? 

    ShadowMario3 wrote:

    Thanks for checking it out, completely missed your suggestion for debugging. As for the ONT I am using, I am unfortunately unable to check it since it's hidden behind a hard to reach area at the moment. The ISP is GoNetSpeed, so it's whatever they offer for fiber.

     

    As for the day and time options being greyed out when you are set to hourly, I'm pretty sure that is normal because hourly is supposed to send a log at the top of the hour no matter what.

     

     

Stappmeyer's avatar
Stappmeyer
Aspirant
Aug 25, 2022

I have a new RAXE500 and I am seeing this issue. Did you have a resolution or workaround? Firmware v1.0.10.86_2.0.40

  • ShadowMario3's avatar
    ShadowMario3
    Luminary
    Aug 26, 2022

    After firmware V1.0.10.82, it seemed to be behaving consistently as long as I set it to hourly logs. I made sure to set up the sender with a gmail account (used an app password due to 2FA). After that was done, rebooting the router made hourly logs consistent. I noticed that changing any setting (email setup, Address reservation, NTP sync) would throw it off again, so after changing the setting, I would have to reboot the route to get the logs to sent consistent emails.

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 26, 2022

      What is happening exactly when email logs are working then you make a change as you mentioned? Are the logs failing to be sent or do the log contents not look right? 

       

      • ShadowMario3's avatar
        ShadowMario3
        Luminary
        Aug 26, 2022

        After I make a change, they eventually fail to be sent with this error:

         

        [email failed] internet connection is dropped

         

        After a few hours, one hourly log manages to be sent, but they eventually constantly fail until I reboot the router. The "internet connection is dropped" error occurred when I had internet set to DHCP through Comcast and after I switched over to a new ISP with a static IP.