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RAXE500 debug shows R8000 netgear router???
Hi All, Just wondering if anyone else has experienced this with the RAXE500 router. Since I purchased this router last year, I've had some major challenges with the Access Control feature. Ev...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Using the Yellow WAN port or the Mutli Gig port for the internet connection to the ISP modem/ONT?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageIt's possible the FW codes use a template from older model routers. Nothing we can't control or should effect anything.
I'd factory reset the router and setup from scratch using a web browser, don't use the NH app:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerOnce setup, you can use Access Controls to manage devices as seen here:
If you have Armor or Smart Parental Controls enabled thru the NH app, then this will disable the access controls seen on the routers WEB UI.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Using the Yellow WAN port or the Mutli Gig port for the internet connection to the ISP modem/ONT?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
It's possible the FW codes use a template from older model routers. Nothing we can't control or should effect anything.
I'd factory reset the router and setup from scratch using a web browser, don't use the NH app:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
Once setup, you can use Access Controls to manage devices as seen here:
If you have Armor or Smart Parental Controls enabled thru the NH app, then this will disable the access controls seen on the routers WEB UI.
Thanks, again! the suggestions did work but my hacker came back with an evil twin attack. My router's factory reset is not working properly everytime I reset, the 6ghz retains the same password that I initially set when I first purchased the router. so I reset the router, disabled my wireless settings and set up a dmz. So far, so good!!! It's not ideal, but at least I can get back to work.
You never did answer the questions that could have helped narrow down the root of the problems you see.
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.Current Firmware
https://kb.netgear.com/000065905/RAXE500-Firmware-Version-1-2-13-100
To my knowledge there is no newer version, but if you know of something, feel free to share here.
In my original post, I never mentioned trying to put a router behind another router; there's no bridge-mode setup. Hopefully that helps to clarify things for you.
