NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAXE500 Dropping LAN Connections
I've had an RAXE500 router with a CM1200 modem for a few months and find various LAN devices (both wired and wireless) dropping connections randomly several times a day. You can see evidence of this in the router log where IP addresses are constantly being re-issued to almost every device on the network (total of about 20, half wired). The connections renew automatically every time but are interrupting streaming activity and causing nuisance notifications when monitoring devices drop off/on line.
8 Replies
What Firmware version is currently loaded?
What kind of CAT# LAN cable is used between the router and devices? CAT6 UTP is recommended.
What kind of LAN devices do you have connected? Brand and model?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-routerWhat Firmware version is currently loaded?
V1.0.11.94_2.0.44
What kind of CAT# LAN cable is used between the router and devcies? CAT6 UTP is recommended.
CAT5e for wired devices.
What kind of LAN devices do you have connected? Brand and model?
Tivo Roamio DVR (wired)
Tivo Premiere DVR (wired)
Tivo Bolt+ DVR (wired)
YiEye wireless camera (3)
DLink DCH-S162 water sensor (wireless)
MyQ-9A3 Door Opener (2) (wireless)
Galaxy S9 phone (wireless)
HP Z200 Desktop computer (4) (wired)
HP Zbook17 laptop (wired)
eGauge Energy monitor (wired)
Resol Solar controller (wired)
Has a factory reset and setup from scratch been performed since last FW update?
No firmware updates have been available when checked.
Also - the wiring and devices are unchanged from previous RAX120 router which didn't display this issue.
Your router is two firmwares behind the curent, go the the netgear website and look up the RAXE500 and click support, it will show you the latest firmware and you just download it unzip it and then point your router to it and update. Updating via auto update has its issues so I have that turned off, your mileage may vary.
