NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAXE500 frequent device drops in house
I'm having a timely issue where my new RAXE500 keeps dropping my family's connection. We originally used xfinity gateway with xfinity pods, which is outperforming this RAXE500 and AX6000 x2 extende...
Hardware Version RAXE500
Firmware Version V1.0.10.86_2.0.40
Hardware Version: EAX80
Firmware Version: V1.0.1.70_1.0.2
I recently have tried to get the fast lane on extenders going.
3 floors, awkward house design.
as a side note again, xfinity pods were fine for my family originally.
The fast lane is supposed to be using both 5ghz and 2.4 together , looks like improving speed tests.
But the main problem is still the soft disconnects, making family have to sign back in.
Mobile devices don't seem to be connected to the extenders directly when I review the connected devices on the app.
Extenders are closer to more people.
RAXE500 . Devices online (17)
EAX80 Devices online (3)
EAX80 Devices online (1)
Problem with the extenders is they can end up connecting to each other.
You'd want them set up so the router is in the middle in a star configuration
extender<--------router-------->extender
And I'd try powering on off and testing the system.
You can get the behavior you're seeing if they end up connecting to each other and not the router.
Also, fastlane dedicates one of the bands (either 2.4ghz or 5ghz) for router----extender communication and then uses the other band for extender-----devices.
I attached a jpg of my router setup on my netgear app. is that correctly in the middle? or is there another way?
Did you ever say what sits between the RAXE500 and the Internet?
or is there another way?It depends on the layout of the house and the distance been these things.
If the router is in the middle of the house and those extenders are between it and the extremities, that would work, but if the router is at one end of the house, then "daisy chained", with one between the router and the other one, can work better.
As plemans says, one extender might be better, depending on the layout. Three floors doesn't say much about the distance between them. If the router is on the ground floor, then a single extender on the second floor might work.
Extenders are best put somewhere between the router and the edge of the property. There's no point in putting them near the outside walls or on the top floor, unless you want to serve the neighbours, or want WiFi in the garden.
Have you experimented with that layout?
It is Xfinity Gateway, Bridge Mode, to the Netgear Router in router mode.
Currently, router in another's bedroom based on the way the setup must be, but then extender on same middle floor off to the side, and other extender in basement, middle floor and upstairs connect with less walls.
