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Forum Discussion

mshasib's avatar
mshasib
Aspirant
Jun 27, 2021

RAXE500 Link Aggregation Not Working

I purchased a Netgear RAXE500 recently and I'm on the latest firmware (V1.0.5.62_2.0.35).   I am unable to setup link aggregation on. I have tried both static and LACP mode using a Netgear and a TP...
Razor512's avatar
Razor512
Prodigy
Jun 28, 2021

On your switch, did you enable LACP on the 2 ports that you have connected to the router? Both the router and the switch must have LACP enabledd otherwise you will run intl an unusable connection.

mshasib's avatar
mshasib
Aspirant
Jun 28, 2021

Yes, obviously. I setup LACP on both the router and the switch and then connected the cables on both ports.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 02, 2021

    Hello mshasib,

     

    Have you had a moment to reach out to our support team regarding this? Newly purchased devices are provided with 90 days of complimentary support. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • mshasib's avatar
      mshasib
      Aspirant
      Jul 02, 2021

      Hi Christian_R ,

      A case has been open since 05/18/21. Unfortunately, there is still no resolution on this.

      I am surprised that support has not been able to provide me a solution in spite of both my devices being Netgear.

       

      I would appreciate if you can escalate the case.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 06, 2021

        Hello mshasib,

         

        May you provide me with your case number and I'll reach out to our support teams.


        Regards,

        Christian