Forum Discussion

Aspirant

Jun 27, 2021

RAXE500 Link Aggregation Not Working

I purchased a Netgear RAXE500 recently and I'm on the latest firmware (V1.0.5.62_2.0.35). I am unable to setup link aggregation on. I have tried both static and LACP mode using a Netgear and a TP...

mshasib

Aspirant

Jun 28, 2021

Yes, obviously. I setup LACP on both the router and the switch and then connected the cables on both ports.

Christian_R

NETGEAR Employee Retired

Jul 02, 2021

Hello mshasib,

Have you had a moment to reach out to our support team regarding this? Newly purchased devices are provided with 90 days of complimentary support.

https://www.netgear.com/support/contact.aspx

Christian

mshasib
Aspirant
Jul 02, 2021
Hi Christian_R ,
A case has been open since 05/18/21. Unfortunately, there is still no resolution on this.
I am surprised that support has not been able to provide me a solution in spite of both my devices being Netgear.

I would appreciate if you can escalate the case.
- Christian_R
  NETGEAR Employee Retired
  Jul 06, 2021
  Hello mshasib,
  
  May you provide me with your case number and I'll reach out to our support teams.
  
  Regards,
  
  Christian
  - mshasib
    Aspirant
    Jul 06, 2021
    Hi Christian_R ,
    It's Case # 44581105