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TH500's avatar
TH500
Initiate
Sep 29, 2021

RAXE500 Random disconnect on DHCP devices

Seeing random WiFi disconnects throughout the day and night.  Pretty sure it's NOT the cable company or modem as I'm running a ping app on my phone which is also connected to the WiFi.  Besides that, I'll be surfing while the wife is doing likewise and one of us will lose the internet while the other will not.  Learned can immediately reconnect just by switching between the 5 GHz and 2.4 GHz channels.  FWIW, WiFi 6 is currently inactive.  Happens independent of any other device (like a microwave) running.  Problem seem to start when I replaced my 7000 with the RAXE500.  Running V1.0.7.68_2.0.35.

4 Replies

  • Did it start with the .68 update? 

    Did you try a factory reset? 

    • TH500's avatar
      TH500
      Initiate

      Started with installation.  Yes, did a reset.

      • plemans's avatar
        plemans
        Guru

        Try downgrading the firmware a version. I've seen someone else with that issue on the .68 firmware. 

  • Altsai's avatar
    Altsai
    NETGEAR Expert

    Did you still see the issue with up-to-date FW v1.0.8.70?