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RAXE500 Slow download, fine upload. AP mode not functional.
So here's a weird one. I've a RAXE500 that previously seemed to work fine. There are now two issues with it. 1) It becomes unmanageable when placed in access point mode. It replies with an em...
What browser are you using?
Be sure to clear out ALL Browser caches and disable any browser security add-ons prior to entering the routers web page.
Try a different browser. I use MS Edge and Opera GX with mine. Mine in Bridge mode however.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router or router to switch if using the multi gig port. CAT6A STP is recommended.
I would test the RAXE with out any switches in the mix. Go directly to the host router or ISP modem first in router mode.
Ensure your getting good speeds at the modem/ONT first with a wired PC, then connect the RAXE.
Hello and thanks for responding.
The issue is seen on all wired and wireless devices, phones, Mac, 2 Windows machines, both browsers and using the speedtest.net app.
The router isn't being a router, it's being an access point. The DHCP server is disabled and it's just talking to devices over WiFi then shooting the data over cable. 3 different cables, 3 different Ethernet ports on the device used, all connected at either 1 Gbps or 2.5 Gbps depending on which port they connected to.
The ONT is fine. The Internet connection is fine - it achieves over 8 Gbps wired via the same switch the RAXE is connected to but not going via the RAXE. It is connected to Comms Switch CRS310 and is using the EdgeConnect Virtual.
As mentioned a device connected to the Comms Switch via 10G optics hits 8 Gbps - the common point of failure is the RAXE whether wired or wireless. There is no shaping or rate limiting anywhere on the network that would impact the RAXE as I don't use it. Traffic going through the RAXE is seen the same way as everything else as far as the rest of the network goes, it just seems to not want to handle data flowing into it, remember it's downloads so the data is going from ONT into the RAXE then out to clients, at any kind of speed.
So as a troubleshooting step, have you tested the RAXE in router mode after a factory reset and setup from scratch behind the ONT? A power cycle of the ONT would be needed here. I'd first test the RAXE using it's 1Gb WAN port. Don't enable any Armor, SPC or Traffic Meter options. I would try this first to ensure the RAXE is working correctly at the ONT with out any switches while in router mode. This could help rule out Switches causing problems...
What is the Mfr and model# of the Internet Service Providers modem/ONT?
RAXE has been factory reset but is not running in router mode with a direct link to the WAN.
Armor is not enabled. Traffic meter is not enabled. No access control is enabled. No rate limiting or shaping is controlled.
The device is bottlenecking traffic plugged into its LAN ports - this stuff should just be switched and move at wire speed. This also eliminates wireless as a potential cause.
It isn't connected to the ONT. It has to go through 2 switches, a router, and an SD-WAN edge VM. The ONT is an ADTRAN 622v.
None of the intermediate devices care about the RAXE. They just see the client MAC address and IP address and that's it.