RAXE500 Unable to set up iinet (IP provider) PPPoE configuration new device

Hi All, I recently contacted Netgear support because I couldn’t get PPPoE configuration to work on my router. I’m with iiNet, which requires user verification to connect to the internet with non-IP r...

michaelkenward
Dec 24, 2024
MLB999 wrote:

I have the same problem. Not sure about the support response re firmware updates as its not possible to update the firmware if the router is not connected to the internet.

It probably wouldn't solve your problems, but as long as you can get a wired local connection into the router you don't have to be on line to update firmware. You can download the firmware with whatever you are using to access this place. Use a USB drive to transfer it to a PC if needed. Unzip and then go through the manual update with the router.

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

Just another user with time on their hands.

plemans

Guru - Experienced User

Dec 23, 2024

so you're not even able to log into the router to set it up?
When you're going through the setup process, for the password, you need:

At least 10 characters,

1 special character

1 lower case letter

1 upper case letter

1 number

Don't use any spaces.

ivn_24_syd

Aspirant

Dec 23, 2024

Hi
I initially chose the max 32 character password as per guidelines then we chose a simple Welcome@123 and it still didn’t work. Something is not right and the operator sort of went off a few times to check something but nothing helpful came out of it. Really disappointing.
Not sure what to do next or should I call them again at some point?
Puzzled by the whole thing.
🤷

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RAXE500 Unable to set up iinet (IP provider) PPPoE configuration new device