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Forum Discussion

CallIGARO's avatar
CallIGARO
Aspirant
Apr 15, 2021

Raxe500 wifi6e 6ghz network invisible to s21 ultra

Hi as the title says I am unable to see or connect to the 6ghz wifi. I've used their smart connect and also ungrouped so all 2.4 5 and 6 broadcast their ssids. I can't see any settings to tune in the ...
plemans's avatar
plemans
Guru - Experienced User
Apr 15, 2021

What firmware is on the Raxe500?

How far from the router is the s21? 6e is only approved in a low power indoor mode and it drastically decreases distance it broadcasts. 

CallIGARO's avatar
CallIGARO
Aspirant
Apr 15, 2021
1.0.1.5.2

As close as 2 feet from the router.

Thanks for the reply
  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 16, 2021

    Its a tough one. Because it could be the phone or the router. 

    Do you have another 6e device you could test with? 

    Have you tried a factory reset on the router? 

    • CallIGARO's avatar
      CallIGARO
      Aspirant
      Apr 16, 2021
      It's pretty much out of the box. Turned on odfma on 6ghz and changed its channel
      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 16, 2021

        try it with the router at its defaults. (other than disable smart connect)