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Forum Discussion

Yousef's avatar
Yousef
Guide
May 16, 2023
Solved

RAXE500 Your Device is disabled, Please try again in 5 minutes.

Hi,   i have this issue but after reboot the router i can access normally, after 15 min its showing this message, the RAX200 not showing any issue at all, the problem from the new router itself.  ...
Yousef's avatar
Yousef
Guide
May 17, 2023

the issue is its not accepting any password look like the real issue is login password even the reset wont works, any better idea its really big issue lol. 

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 17, 2023

So can you get into the routers web page at all? Even if you disconnect the router from the ISP modem and do a factory reset and try to access 192.168.1.1? 

  • Yousef's avatar
    Yousef
    Guide
    May 17, 2023

    yes its  after trying and factory reset  and even try to reset throw Q&A after enter the answer showing this : 

     

    Sorry,your timestamp is expired.
    Please click the menu to re-enter the page.

     

    the FW just stuck on same loop with the login password, this  required urgent fixed, from the app its working normally btw!

     

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 17, 2023

    What browser are you using? 
    Can you try one more FR and use say Firefox or Opera browser to walk thru the setup wizard to get to the home page? 

     

    If you can get to this home page, I would manually reload the FW on to the router using same browser and see if doing this will help. 



    Also do you have a different PC that you can compare with? Wondering if a different PC see's the same issue. 

     

    Also you might try one last resort, do a 30-30-30 reset on the router and see if this helps clear this behavior.

  • Yousef's avatar
    Yousef
    Guide
    May 18, 2023

    i have to RF for 5th time and doing your instruction, the problem is i am avoid to do FR due the smart home system in my house i  have RTI i need to add the ports etc any how is seems the bugs here only password with Special characters, required an updated for that, now all fine i will keep check all day and update if there is an issue with the login password or showing the same message, thanks a lot !