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pjd813's avatar
pjd813
Guide
Apr 19, 2024
Solved

RAXE500

I just went into the room where the router is and I noticed that the internet light (circle with the arrow going around it) was red. I looked in the user manual and it mentions white, blinking white ...
  • FURRYe38's avatar
    Apr 19, 2024

    If everything is working, leave it. 

     

    Try a power off of the router and modem/ONT for 1 minute then back ON. 


    Is the RAXE using the yellow internet port or the multi gig port for it's connection to the ISP modem/ONT? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.