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Forum Discussion
5G issues - SSID disappears
My RAX80 has stopped broadcasting the 5g network on all my 5g capable devices. Any suggestions on how to fix this? It appears randomly.
I reboot the router, 5G appears.
FW ver: V1.0.1.56_1.0....
Not sure where you're located but quite a few places consider channel 60 DFS. here's a link with the list midway through.
https://en.wikipedia.org/wiki/List_of_WLAN_channels
thank you. I try ch.36 now and wait a few days.
In the RAX120 router wireless settings if WPA3 or WPa2 + WPA3 is selected my 5ghz SSID disappears or is not able to connect.
If only WPA2(AES) is selected all is well.
I leave the AX support box unchecked.
Resetting the router after the latest firmware update did nothing to correct this issue.
Paying $25/mo to be a beta tester is not fun.
Hello whatsthepoint,
Thank you for your post. I'd like to more details about your report and ask what devices are able/not able to connect when WPA2 + WPA3 is selected?
Looking forward to hearing back from you!
~Christian
Hi trombeningen,
Thank you for the update. I didn't notice any mention of this in your initial post but have you performed a factory reset on the router and going through the setup instructions again?
Looking forward to your next update!
~Christian
yes, I performed a factory resetafter update. But after few days, the 5G still can't connect.
Hi trombeningen,
Thanks for getting back. I'd like for support to contact with you for further investigation. If you wish to be contacted, please send me a message with your contact details and serial number.
~Christian
- Updated router to latest firmware .58 on 6/25/19 after a full factory restore (again!) and resetting my phone and modem. As with previous firmware, 5ghz band works less than 1 day before stopping. When I connect, I get an (!) Next to the wifi logo and doesn't work. Been using an older wifi 5 Linksys router that uses the 5ghz band with no issue. My wife and I both have Galaxy S10 + phones (wifi 6) that have identical issues with the 5ghz band that my PS4 pro and Xbox1x have experienced being 20 away from the router.
I thought after I updated from firmware .56, this issue would go away, but hasn't. The notes from .58 firmware update on Netgears site state:
*Bug Fixes:
The Wireless Setup page displayed the wrong channel list for the 5GHz band.*
This does not correct the issue of the 5ghz band stopping or slowing down. I reset my rax8 router and works correctly for a minute or 2 and stops again. Changed settings on the web interface with no change - ax, qos mode but the 5ghz band still disappears. I see my neighbors 5ghz but not my own. Had Netgear routers over a decade but this may change going forward. Beyond aggravating.
