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Forum Discussion
InterMurph
Jan 18, 2021Guide
Brand new RAX120 router stops responding multiple times per day, requires reboot
I just replaced my AC1750 router with a RAX120. Paired with my CM1200 cable modem, it gets the full 1 GB/s download rate on my Xfinity cable. It's great. When it works. The problem: multiple t...
InterMurph
Jan 26, 2021Guide
And of course, it just seized up on me.
And there is literally nothing I can do to diagnose it while it is in this state; I can't ping it, log into it, or anything.
This is so frustrating.
mudbone
May 06, 2021Apprentice
I bought both version 1 and 2 of the RAX120 in the last month and a half. I had to upgrade both to the latest firmware version V1.2.0.16 then factory reset them when I got them. I have version 2 set up as an AP connected with cat 6 to version 1. I have been having the disconnects happen to both routers but mostly on the AP router. Last week they both failed and rebooting them did not work. I had to factory rest both causing my wife and I to lose at least an hour of work. This week the AP has dropped connections at least 4 or 5 times. However it came back up on its own everytime without me having to reboot it. It just did it 3.5 hours ago but nobody was logged on and working at the time. Every time it resets it has a new IP address so I assume it is rebooting on its own??? The AP log contains the following entries after all of these resets.
[Time synchronized with NTP server] Wednesday, May 05, 2021 18:06:29
[Internet connected] IP address: 192.168.1.30, Wednesday, May 05, 2021 18:06:24
[Initialized, firmware version: V1.2.0.16] Wednesday, May 05, 2021 18:06:21
Yeah I am pretty frustrated. They need to figure out what is causing the resets. Is it just version 2 with most of the problems or am I just getting luckier on version one? I contacted support through the chat last night and I wanted to share a quote from the technician that really got my attention. This is the exact sentence they typed in the chat:
"By the way, in an AP mode router, the wireless connectivity is not consistent as it is not the main server, and we cannot set some settings in the ap mode as well since the device is just a plain wifi."
I thought WTF!
- ChichizolaMay 06, 2021Star
I've been there several times. Support is no use, I finally dropped Netgear altogether after three distinct routers gave me all kind of problems. I switched brands. Now I use my time in the internet instead of with technical support.
- InterMurphMay 06, 2021Guide
I gave up and replaced it with an Asus ROG router, which works perfectly.
I have been a Netgear guy for decades, but this experience has put me off them.