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Forum Discussion
Low LAN and 5GHz WIFI speeds from RAXE500 Router?
Hello! I have a CM2000 modem that is supplying 1400+mps to a RAXE500 router. However, my wired LAN connection from the router to my 3 year old HP laptop tops out at 400-500mps? And my iPhone 12 ...
Mdbradsh wrote:Sorry! I meant to post results of my aforementioned testing and got side tracked.
After trying new Cat6 cable, factory reset, default settings....nothing changed. I did notice that my laptop directly connected to the modem only produced 500-600 mps (per Ookla app on my laptop)? But modem connected to the 1gig port of the router, produced 950+mps... and modem connected the 2.5gig of the router produced 1400+mps per the router's Ookla speed test built into the Qos speed testing. Not sure why that is unless something in my laptop is limiting/restricting/downgrading the mps?? I've checked all the laptop's LAN/Ethernet adapter settings though. And disabled the Bit Defender Firewall/antivirus with no improvement?? Something I failed to mention... my house was prewired for cable when it was built in 2002. The cable comes into my garage from the cable/phone service box out in my front yard and splits to 5 different rooms/jacks. The current jack I have the modem connected to also has a dual splitter (provided by Xfinity) of which one goes to the modem and the other to a TV cable box. BUT, this is the same setup I had when I got the higher (950+) mps originally.... so.... I don't know?? I'm lost at this point.....
Some thoughts on another data point. Have you tried the Netgear mobile application that provides an option for a throughput test incoming to your router from your modem?
When you mention coax wiring, the current standard is RG6 which is sometimes labeled series 6. Have you looked at the incoming signal power levels to your modem? Log in to your modem and post a copy/paste from the cable connection page. Recommend you paste into a word processing program and save as a pdf before posting as an attachment to the reply.
I am not aware of what part of the country you are in and I am not defending Xfinity. But, they have a great deal of changes and updates ongoing in many locations.
KITSAP - I am in central Indiana. Modem cable statistics attached.
Mdbradsh wrote:KITSAP - I am in central Indiana. Modem cable statistics attached.
Your downstream power levels and SNR (signal to noise ratio) are within specification and are very consistent across the frequency band. The upstream power levels seem a little high, but nothing that would be causing your issues.
Have you tried the Netgear mobile application to test throughput between your modem and your router?
Kitsap the Netgear mobile app gives me the same 1400+mps from modem to router reading as the web access and QoS speed test does. But both of the web and mobile app readings fluctuate at times between being around 700+mps or at 1400+mps, the modem web app access also shows cable connection varying as "good" or "poor" as well, but doesn't seem to correspond to the speed test readings??
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Mdbradsh wrote:Kitsap the Netgear mobile app gives me the same 1400+mps from modem to router reading as the web access and QoS speed test does. But both of the web and mobile app readings fluctuate at times between being around 700+mps or at 1400+mps, the modem web app access also shows cable connection varying as "good" or "poor" as well, but doesn't seem to correspond to the speed test readings??
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So far, everything is pointing toward the Ethernet port on your laptop. Do you have another location at a friend or relative where you could connect the laptop to an Ethernet connection to compare throughput results?
Your modem to router connection shows good. Some variance in testing is to be expected. Did you note how many times the mobile application ran the test before popping up a result?
In your router, have your checked the internet port statistics. Looking to be sure the status shows 1000M/Full. Look under Advanced -> Setup for a show statistics button. See attached.
The direct connection test between the modem and the laptop will also show some information.
