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Forum Discussion
Boombar
Mar 06, 2019Tutor
My laptop doesnt see my Nighthawk AX8 with AX WiFi enabled
One of my laptops doesnt see the router with AX WiFi setting on.
After i disable it it does see it.
Any suggestions of a workaround on either end?
What am i missing if i turn off the AX WiFi?
...
myersw
Mar 07, 2019Master
Boombar wrote:
One of my laptops doesnt see the router with AX WiFi setting on.
After i disable it it does see it.
Any suggestions of a workaround on either end?
What am i missing if i turn off the AX WiFi?
Much appreciated!
There are very few AX clients right now, so you will not be missing anything with AX off. Keep in mind that AX is still in draft stage and not finalized so I am not surprised when someone has issues.
- schumakuMar 12, 2019Guru - Experienced User
We already see the first reports that the top of the line Samsung Galaxy S10 (those with AX and WPA3 support) don't connect - unless AX is disabled (in that example on the router side). Unclear if Boombar has disabled AX on the RAX or on the Windows side. Either case, disabling AX does make the connection AC, if disabling you make your expensive (b)leading edge RAX yet another AC router.
For more curiosity, what AX capable wireless client is implemented on your notebook, what driver version is in place, and what RAX80 firmware version are we facing here?
Wonder when we see new KB entries for more devices and other client platforms and the ubiquitous snappy Netgear replies suggesting to run the current Android version (blah...).- BoombarMar 12, 2019Tutor
The laptop is Dell, with Intel processor, Intel network adapter and Win10. The built in WiFi utility reported that the driver, dated March 2018, is the latest. The laptop did see the router with AX disabled and conected fine after that.
After that i run the Intel Driver and Support assistant:
https://www.intel.com/content/www/us/en/support/detect.html
This utility detected a newer driver, dated Dec 2018. After instaling the laptop was able to see the Nighthawk AX router with AX on and connected fine.
In my case it came down to old driver and inablity of Windows WiFi utility to detect newer driver. I can give you all the specs if needed...
Hope that helps.- schumakuMar 12, 2019Guru - Experienced User
Boombar wrote:
The laptop did see the router with AX disabled and conected fine after that..
Unclear to me if this is an AX client and you disabled AX on the client - or it's an AC (or earlier) client and you had disabled AX on the router. Similar reports since early December for this wonderful piece of RAX80 tech ... if there wouldn't be Netgear firmware, undoubted a nice platform.
So Christian_R what does take more than three months to address something that "basic"?