Forum Discussion

Initiate

Dec 30, 2020

Nighthawk - -stopped working after 3 months

Do I have to maintain a security subscription with Armor in order for the router to continue working? It seemed to stop working right at 90 days. My network that I set-up disappeared from my devices....

RandallO

Initiate

Dec 31, 2020

The router is product # RAX45...the nighthawk AX6 6-Stream AX4300 wifi router.

Re: 'not working'....when I first set it up there was a wifi network that my children and I used which had a strong signal in our bedrooms. That network no longer shows as available. I have reset the box etc. and been unable to even see that netowrk as an option.

I am wondering if I need the security subscription to even set up a wifi netowrk with this router...if that was the case I probably would never have bought the router.

Thank you in advance for your help with this matter.

Happy New Year

Randy

Newfiedrool

Virtuoso

Dec 31, 2020

Thanks for the info, no security package is needed which is the first good news.

When you first setup I would imagine the firmware updated. It's best to perform a factory reset using the rear pin hole method then set up again and test.

make a note of all credentials.

Hold reset in for about 20 seconds.

let the router fully boot up, do not turn off the power at any point.

run through the setup and test.