NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
HiredGuns
Mar 31, 2023Aspirant
Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection
RAX120v2 (serial start with 6K0) constantly (at least once a day) drops the internet-connection. Wifi devices disconnect, hardwired devices loose internet connection. Both lights on top of the router...
- Mar 31, 2023
Here is a link to the latest beta firmware you may want to try it and see if it fixes your issue. https://ntgr.my.salesforce.com/sfc/p/#300000000xsV/a/8b000000lpfE/ewZuT7whqirNo5U_QG.WfrQU.h0pa5dqpbB3qz_Qi3o
HiredGuns
Mar 31, 2023Aspirant
Did you do the factory reset as well?
Yes
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I think it's a Genexis bridge, but I had no problems with a different router.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I used the LAN cable that came with the Nighthawk.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Auto, and several different channels, and only 2,4 or only 5Ghs
Any Wifi Neighbors near by? If so, how many?
No wifi near by.
What devices do you have connected to the router?
2 laptops, 2 smartphones, xbox, satellite receiver, windows mediacenter, TV, Pioneer receiver, 2 printers, Play-Fi speakers, BBQ.
DarrenM
Mar 31, 2023Sr. NETGEAR Moderator
Here is a link to the latest beta firmware you may want to try it and see if it fixes your issue. https://ntgr.my.salesforce.com/sfc/p/#300000000xsV/a/8b000000lpfE/ewZuT7whqirNo5U_QG.WfrQU.h0pa5dqpbB3qz_Qi3o
- HiredGunsMar 31, 2023Aspirant
Thx, I will try this tomorrow, and will let you know the result.
- HiredGunsApr 23, 2023Aspirant
After 3 weeks still stable, so I think this did the trick 🙂
- FURRYe38Apr 23, 2023Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡