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Forum Discussion

Redflagdan's avatar
Redflagdan
Tutor
Aug 29, 2019

RAX 120 authentication issues

For some reason after a period of several hours any device that trys to logon into my wireless system gets an authenication error, the password is invalid.  My firmware is V1.0.1.90.   I have tried t...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 29, 2019

Hello Redflagdan - I'd like for our support team to reach out to you for further investigation. Please send me a message with your contact info and serial number.


~Christian 

  • BobMass's avatar
    BobMass
    Aspirant
    Aug 31, 2019

    Same authentication issue with me. Prompts taht I have an incorrect password, re-typing password does not help (it gets rejected).  Not all devices blocked.  need to power cycle both the RAX router and (Netgear) cable modem. been a problem since day 1.  router is only 6 weeks old.  Can I send it back?  

    Please help!

  • Mack_Luster's avatar
    Mack_Luster
    Aspirant
    Sep 07, 2019

    I'm having the same issue, won't affect every device at the same time, seems to hit my Pixel 2 XL and Nvidia Shield most often. A reboot will fix it temporarily. Currently using firmware V1.0.1.90

    • Iceman75229's avatar
      Iceman75229
      Guide
      Sep 07, 2019
      Go to the netgear support site for the rax120 and download firmware version 1.0.0.84 (it’ll be the most current available as of a couple days ago). Download it, install on your router and your problems will stop.