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Forum Discussion
RAX 120 authentication issues
For some reason after a period of several hours any device that trys to logon into my wireless system gets an authenication error, the password is invalid. My firmware is V1.0.1.90. I have tried t...
To me, this pretty obvious that its a code issue with this release of the firmware. Every morning I just reboot the router.
Hello Everyone,
Thanks for taking the time to post your issue. Our engineering team is aware of the issue and is working to get the issue addressed as soon as possible. I'll provide an update to the thread as soon as I can.
~Christian
- Thank you Christian. I am also having this same issue and purchased my router about a week ago. It’s been working great other than this seemingly daily issue. . If you could include me in the fix, I’d really appreciate it. I don’t know if this helps, but most of my disconnects appear to be happening in the evening hours.
- I am also having the same issue this is my second rax120 and I’m about ready to package it and return to the store have there been any fixes?
Jasonin602 wrote:
I am also having the same issue this is my second rax120 and I’m about ready to package it and return to the store have there been any fixes?You don't need to return it, just use the prior firmware.
- Apple TV 4K which fails to reconnect to wifi after being asleep for several hours. I don't recall ever seeing this issue until around the time of the firmware update.
Same problem here downgraded from V1.0.1.90 to V1.0.1.84. Is there any update to this issue. Do we have an ETA for the firmware release. With the RAX120 and three X6S extenders I have a lot of money invested in this network and my return window is coming up.
Hello Everyone,
We have a trial firmware available that may help resolve your issue. Please send me a message if you would like to receive the trial firmware.
Respectfully,
Christian
Christian_R wrote:Hello Everyone,
We have a trial firmware available that may help resolve your issue. Please send me a message if you would like to receive the trial firmware.
Respectfully,
Christian
Why Netgear why??? Why the hell this Router exhibits so much issue? Why every FW Netgear released in past became problematic??
Christian_R wrote:Hello Everyone,
Thanks for taking the time to post your issue. Our engineering team is aware of the issue and is working to get the issue addressed as soon as possible. I'll provide an update to the thread as soon as I can.
~Christian
It's been nearly a year. I'm getting this issue right now. Any word on when this will be fixed? Because a router this expensive should not have problems of this magnitude take so long to be fixed. Should I stop buying Netgear products in the future?
- Agreed. It's absolutely infuriating to have upgraded my aging device to something this expensive, to run into this kinda of issue and have to wait this long for corrective measures. My old Nighthawk was just getting on in years. This one just doesn't work. I'd like to get it resolved before just jumping ship at this point.
JCseh wrote:
Agreed. It's absolutely infuriating to have upgraded my aging device to something this expensive, to run into this kinda of issue and have to wait this long for corrective measures. My old Nighthawk was just getting on in years. This one just doesn't work. I'd like to get it resolved before just jumping ship at this point.I've tried QoS off, I've toggled Smart Connect, I've changed the password back and forth, rebooted the router. Nothing works. My phone simply will not connect to the 5GHz band. I keep getting "invalid password" every time I try.
