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Forum Discussion
fcano42
May 16, 2020Guide
RAX120 repeatedly reboots
Router repeatedly reboots. Had FW 1.0.1.108 (i recall) and now 1.0.1.122 and still the same issue. Wrote a little perl script to ping the router and report when it is not where. I see that it goes...
Cockney
May 04, 2021Apprentice
Good luck with those. After having a toicket open for 5 months and no sucess, I gave up and bouight a TP-Link router. Been running for months now with no issues. What a difference. I will never buy NG again due their lousy support.
mudbone
May 04, 2021Apprentice
Well I am starting to agree. The specs on these things are awesome and they work good when they are working but the reliability has to be there too. I had two R7000's before this and had issues with the firmware on them too. They didn't get it right (mostly) until last year then one of them burnt up after almost 7 years of use. I am sure this stuff is hard to program but they need to put more resources into the firmware on these routers. A stable version should have been out when the units went on sale. I will never recommend Netgear again unless they fix the problems I am having. I have almost $800 in these routers.
- mudboneMay 04, 2021Apprentice
Ok I think I incorrectly interpreted the logs from last weeks router failures. I had taken pictures of them before factory resetting both routers and they match the log below that I just found in my AP router after it dropped the WiFi around 5 PM today. So I don't think it was attempting to update the firmware now. I am going to call support and see what they say. I am now wanting to return it to Netgear. I do not want a refurbished router. I want this one to work.
[Time synchronized with NTP server] Tuesday, May 04, 2021 17:02:44
[Internet connected] IP address: 192.168.1.23, Tuesday, May 04, 2021 17:02:38
[Initialized, firmware version: V1.2.0.16] Tuesday, May 04, 2021 17:02:35 - ChichizolaMay 05, 2021Star
Well you can make with your time and sanity what you want. I have been on this road with Netgear Customer products. Over the years, I have had three types of these routers, they look good on paper, but never deliver what they promise. I got to three strikes and they are out with them. Never again.
I wish I had stopped with the first strike, I would have saved a lot of time and agravation with their "technical" support. "Technical" is use very losely here.