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Forum Discussion
RAX120 Router Random Disconnects
Hey everyone, I know that I'm not the only one with problems on the Nighthawk WiFi 6 devices, but thought I'd post my most recent headache. My hardware consists of a Motorola MB8600 DOCS 3.1 modem w/...
I did factory reset and the problem returned within the hour.
Did you import a backup of your configuration? I had the problem return after completing a factory reset and importing my settings from the cfg file I had backed up.
- Yeah, to clarify, I did a factory reset and then manually reconfigured it. Did not import my config. But DNS dropped again an hour later.
FiatNox, just curious: is it possible that you used a browser with DNS-over-HTTPS enabled? Based on messages #64 and #84 in this thread, doing so may have caused the problem to reappear after the factory reset.
In the time since reconfiguring DNS to cloudflare and disabling DNS-over-HTTPS in browsers I'd say I've had significantly less failures, but I still have the issue. This morning I woke up to the phone saying "Connected, no Internet". Time for coffee and a reboot.
On the plus side I'm only resetting once per day instead of every few hours. It feels more arbitrary than trigger based, but I'm not monitoring packets. We have very few connected devices (generally only 14-16 connected at a given time) and no kids in the house. No IOT devices, no smart home, etc.
Since I had still had failures on 108 with a clean config (no imported config file) I went ahead and went back up to .114, then the .118 hotfix. I've been stable a few hours since then, but I know deep down it will rear it's ugly head again.
Good luck everyone!
Looks like problem came back this morning. Woke up to kids knocking on my bedroom door.... Internet is out.. Great way to start the day... Did some basic troubleshooting to determine everything off my upstream Modem was working fine and the IP based connectivity was functionaly from everything off my RAX120. Appeared to be DNS again. Rebooted router and back to working. So I guess was stable for 2 weeks and problem re-appeared.
My Workaround is to Manually set your devices for DNS. I picked Google DNS which is 8.8.8.8 and 8.8.4.4 This will atleast get you going until they fix the problem. I opened a case BUT sat on the phone for 45mins and was 4th in queue for the entire 45mins so I hung up. I've manually set PC's, iPhone/iPods, Nintendo Switch and Google Chrome books to manual DNS. Haven't had any issues since. Only issue would be new connections
Yeah I've really been trying to avoid doing it. That is really only a partical fix. Most of the smart devices nest/ring/alexa dont' allow for DNS configuration options.