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Forum Discussion
RAX120 slow wireless download speed (24Mbps) with High Internet Speed (325Mbps)
On Xfinity Internet Service. Using a Netgear CM1200 cable modem Nighthawk RAX120 Using Nighthawk App, Wired and Wireless connections Nighthawk App reports 326Mbps; Speedtest.Net app on wired co...
Following as I'm having similar issues with my RAX120, and have since the purchase date just over 90 days ago. On the latest (1.0.1.100) firmware.
We have gigabit internet with Comcast. Direct modem speed test is > 920mbps. Speed test on (awful) Nighthawk app is similar.
Assuming we're talking the same language... When my QOS is enabled (WMM on 2.4 and ghz anyway), I get ~30mbps / 400mpbs wireless, respectively. Wired network speeds slow, especially on my TVs (a new LG OLED and Samsung QLED), which hardwired become unusable for streaming. Disabling QOS (WMM) limits the wifi speeds to a crawl, but now the TVs show 96mbps download speed on a Netflix speed test. (I assume the TVs have 10/100 network cards?)
Enabling WMM brings the wifi speeds back up, but kills the wired speed.
Enabling upload QOS doesn't seem to work, as the interface takes around 2 minutes to reboot, but the box remains unchecked.
I tried browsing / utilizing the "hidden" QOS menu but I don't understand what QOS Fasttrack VS service options are.
We have AX disabled and traffic meter disabled.
My whole house is wired, and I'm extremely dissapointed in the flaky performance of this router. On the plus side... every wireless device on every floor receives a good signal.
I'm working with Netgear support to trouble shoot but it's very slow going because I live in the foothills of the rockies and have no cell service so internet is my only telephone access. So any change and reboot means also restarting the call after the reboot.
so far they have just gathered information.
Seems to be a firmware issue/bug.
Just moved my router one room over to hardwire my PC since I finally ran the coax today and started having WiFi issues. Having the same issue, capped at ~30 down on both 2.4GHz and 5GHz with nothing changing other than moving to the otherside of the wall it already was on and plugging in 1 PC.
Hello, I still have additional information.
I verified that, when the router renews the lease with the wired device, the speed is halved (this happens even if the lease is renewed manually from the "connection status" panel). In this case it is enough, with the qos activated, to open the "connected devices" panel, select the device connected by cable and simply click on "apply" (even without changing any settings) and the speed returns to maximum. However, at the first automatic renewal of the lease, the speed will be halved again.
I gave this information, like all the information I have given to you so far, to the technical support, which transmitted it to the engineers.
I don't think they will be limited to generic requests to do useless tests. It is all too obvious that this is a software problem and it is up to them to solve it if they do not want to be faced with massive product returns.
In this regard, I believe that the fact that the problem is widespread and does not concern only one person is a good thing.