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Forum Discussion
RAX120 spontaneously disabled wifi & router password
My RAX120's wifi and router password (including the default password "password") suddenly stopped working. So I reset the router password (with the serial number); when I then tried restoring the...
Hello coyote3 - Curious to know if the issue reoccurred. Feel free to update the thread with any updates.
~Christian
Thank you kindly for asking, Christian!
The issue hasn't recurred (yet; all was well for 97 days until the first occurrance).
I will not fail to update this thread if it does recurr (both for the community, and for myself [forum threads are also useful simply for documenting one's own situation]).
Hi coyote3 - Thanks for getting back so soon! Feel free to reach out if I can be of any assistance.
~Christian
I discovered how to replicate(ish) the issue.
(I remembered that the first time, it started after I very very gently moved the router from one spot on a shelf to another. Instead of doing this, today my experiment was to give the router a very very gentle /shake/. Just a bit, really, just gently as to to approximate the original gentle repositioning. Then I made sure all cables were firmly connected...)
This time the issue was expressed a little differently. First I noticed that I had no Internet connection. Not just to computers connected by ethernet, but also for my wifi devices (which this time remained on wifi, but with no Internet).
So I turned off and rebooted, in order, my cablemodem, my RAX120, and then my computers. Still no Internet. So I logged into my RAX120 (this time not just the settings but the password also persisted), and found Internet wasn't connected; so right when I got in on the Basic tab I clicked the (IIRC) Red "Internet not connected" button and it connected after a couple minutes.
So. I think something is loose inside, and was when I got it because it's nothing I did, I treat my devices with ridiculous gentleness. I hope I can get Netgear to send me a new one then send this lemon back (since my last router died).
p.s. Wow this is frustrating; when I called for an RMA, because it's a "Premium Product" they need to transfer me to "Premium Support"; they've been trying to transfer me for 2 hours now and I'm losing hope. They also seem flumoxed by the unorthodoxy of my ('something lose inside') issue and seem unwilling to not run through a canned set of (thus irrelevant) troubleshooting steps.