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RAX120 spontaneously disabled wifi & router password
My RAX120's wifi and router password (including the default password "password") suddenly stopped working. So I reset the router password (with the serial number); when I then tried restoring the...
p.s. Wow this is frustrating; when I called for an RMA, because it's a "Premium Product" they need to transfer me to "Premium Support"; they've been trying to transfer me for 2 hours now and I'm losing hope. They also seem flumoxed by the unorthodoxy of my ('something lose inside') issue and seem unwilling to not run through a canned set of (thus irrelevant) troubleshooting steps.
Wow this is weird. (Now it's 4 hours after I got on the phone with Netgear Warranty Support, and...)
A Level 2 Support rep phoned me back and let me grab a beta firmware V1.0.1.89; now when I jostle the router the issue does not replicate!
(And beause I am so astonished that flashing any firmware could resolve an issue I had been able to replicate by jostling, I jostled/shook the router quite firmly for a good while. And will make sure to again from time to time over the 250 days remaining under warranty.)
In my lifetime as an IT Pro this is one of the weirdest device troubleshooting episodes I've ever had.
Hello coyote3,
Thank you for the updates. Glad to hear you were able to get in contact with support and grab a beta firmware. How's the router doing so far? Looking forward to hearing more updates on this!
~Christian
Thanks for asking Christian. I just went over to it and shook it all around, and it's still working.
Can anyone think of a reason that a non-hardware (in this case, firmware) solution could resolve an issue I had been able to replicate by jostling the device? (I'm incredulous, and resultingly anxious about this fix.)
Hello coyote3 - We have not seen similar reports as yours. However, I am as curious as you are and would definitely like to hear back in the following days/weeks on the status of your router.
~Christian
