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Forum Discussion
RAX120 v2 - internet connection dropped once almost every week
So I got a brand new RAX120v2 via the RMA after my RAX120 was confirmed dead. Have used the RAX120v2 for about 2 weeks and it's updated to the latest firmware. One of the issues that I observed...
What modem/gateway are you connected to?
When it drops, what actually happens? Do devices say "connected, no internet". Does the wifi stop broadcasting? Does it broadcast but devices can't connect? Do wired devices have issues or just wireless? The more details you tell us, the better we can help
It is connected to my ADSL modem, like my previous Rax120.
I actually notice its disconnection when I’m watching a movie on Netflix. When it drops, the movie stops with a connection error message from Netflix. I tried launching the other apps like Facebook and YouTube and realized it was disconnected.
I checked the Rax120v2; the LEDs seem to be displayed correctly - meaning there are no issues. But my wireless connection through the Rax120v2 was dropped.
I don’t have a wired device at my place, so I guess at least the wireless connection was dropped.
Power off and then power on the Rax120v2; everything went to normal after it was booted.
By the way, I'm connecting through the 5G.
I actually notice its disconnection when I’m watching a movie on Netflix. When it drops, the movie stops with a connection error message from Netflix. I tried launching the other apps like Facebook and YouTube and realized it was disconnected.
I checked the Rax120v2; the LEDs seem to be displayed correctly - meaning there are no issues. But my wireless connection through the Rax120v2 was dropped.
I don’t have a wired device at my place, so I guess at least the wireless connection was dropped.
Power off and then power on the Rax120v2; everything went to normal after it was booted.
By the way, I'm connecting through the 5G.
what adsl modem? Most are combo devices and can cause a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode- It is an ADSL modem offered by my ISP here in Taiwan. And I’m connecting my Rax120v2 just like I connect my Rax120. So I’m sure there’s no issue with what it is connecting to.
But I’ll try the options you’ve provided. Since it drops without anything triggering it, it will be hard to reproduce. Maybe I’ll leave it there and see when it will disconnect again.Hi DannyLin ,
你有印象你的5G channel是設定多少嗎? 有時候DFS channel可能被雷達打到而跳channel，導致wifi不穩定。
或是你可以把RAXE120v2設定成AP mode，有時候double NAT可能會有些不確定因素存在，謝謝。
