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Forum Discussion
derekcannady
Dec 23, 2021Guide
RAX120 V2 Constant Random Reboots
The router reboots frequently sometimes every 30 minutes. I have noticed that the router reboots under heavy system load of +50% on the processor. The only way I have been able to drastically lesse...
- Jun 11, 2022Installed beta firmware 1.2.3.33 on it and then turn fan on in debug.htm. Just check mark it , don’t click on apply.
And bought a cool pad from amazon $10 . 4 days in a row no restart and router works perfect.
Laptop Cooling Pad,ESGAMING Laptop Cooling Stand Laptop Cooler 10-15.6 Inch 2 USB Ports 2 Fans with Blue LEDs https://a.co/d/dXVVnxw
DarrenM
Mar 31, 2022Sr. NETGEAR Moderator
I reached out the engineering about this issue and we do have a beta firmware that may have a fix for the issue if you would like to try this firmware please send me a Pm
Thanks
DarrenM
Slgreen
Apr 03, 2022Aspirant
Hello, can I get the RAX120 V2 beta firmware for the reboot issue? Thanks
- Zoza83Dec 06, 2021Initiate
This thing continues to reboot at random throughout the day. I prevously owned an Orbi and I'm quickly regretting spending the cash on this indadequate device. Considering the amount of $$ I hadto shell out for this, there's zero reason as to why I should have any issues with this device. What an absolute waste.
- plemansDec 06, 2021Guru - Experienced User
Did you just buy this?
Have you tried going through support?
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days. - derekcannadyJan 03, 2022Guide
Disable WMM on 2.4 gHZ solves reboot issues.
- DarrenMApr 04, 2022Sr. NETGEAR Moderator
I have PM you the firmware.
- pkaytesApr 11, 2022Guide
Hi,
Can anyone tell me if the beta fw solves the inability to enable the VPN service as seen with fw 1.2.3.28?
Pete
- eksoApr 11, 2022Tutor
I am interested in the beta firmware as well.
One thing that seems to help the constant reboots was unplugging the modem from the outlet for a few seconds then plugging it again. The power source does not have a ground connection, but my apartment electric installation also doesn't have grounded outlets as well.
- SkippyNLApr 14, 2022Guide
Hi moderator,
Could you please send me the beta firmware too?
I'm currently completely unable to see my WiFi SSID, even though it's active and i'm able to connect to it through the Nighthawk app on my phone.
Thank you in advance.
Best regards,
Skippy
- AlansinNov 27, 2022Aspirant
Can i get the firmware? same problem in late 2022
- TonynksDec 16, 2022AspirantCan I get the beta too please?
admin@tonystegall.net - FURRYe38Dec 17, 2022Guru - Experienced User
Whats the 1st 3 characters of the routers serial number please.
What brand and model ISP modem is the NG router connected too please.
- ZerodameaonDec 17, 2022Aspirant
6JY, and for the modem its a Motorola MB8611 on Comcast Xfinity. Not sure if this helps but I am using the multigig port on the router since the service is over 1gb.
- FURRYe38Dec 17, 2022Guru - Experienced User
Be sure to use good quality LAN cable between the modem and router. CAT6A STP is recommended.
Sent.
Zerodameaon wrote:
6JY, and for the modem its a Motorola MB8611 on Comcast Xfinity. Not sure if this helps but I am using the multigig port on the router since the service is over 1gb.
- ZerodameaonDec 17, 2022Aspirant
Thanks, I have a Commscope Cat 6A F/UTP, that should be pretty decent right?
- FURRYe38Dec 17, 2022Guru - Experienced User
STP is recommended.
Zerodameaon wrote:
Thanks, I have a Commscope Cat 6A F/UTP, that should be pretty decent right?
- TonynksDec 17, 2022AspirantDarrenM took care of me thanks for the help!